Shipping & Tracking Policy

US Shipping

- Free shipping for orders of $120 or more

- $18 for orders under $120

* We do not deliver to P.O. Boxes,Parcel Locker, APO, FPO, and DPO addresses. 

International Shipping

- Free shipping for orders of $120 or more

- Hong Kong & Macau : $ 8.99 for each order 

- Korea : $ 12.95 for each order 

- Canada, European Union and The United Kingdom : $ 29 for each order

- Rest Of The World : $19.95 for each order

* We do not deliver to P.O. Boxes, APO, FPO, and DPO addresses. 

Which Countries Does Jowua Ship To?

We currently ship to the following countries: Australia,Austria, Belgium, Canada, Croatia, Czechia, Denmark, Finland, France, Germany, Greece, Hong Kong,Hungary, Iceland, Ireland, Israel, Italy, Japan, Jordan, Luxembourg, Malaysia, Macau, Mexico, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Thailand, Turkey, United Arab Emirates, United Kingdom, and United States.

All prices quoted on the website will be in $USD

Please note: If we do not deliver to your country you will be prevented from selecting that country at the point of ordering. For more information please contact our customer team via email (service@jowua-life.com) 

Delivery Time

• Currently 5-10 business days.
• Orders are processed Monday through Friday (excluding holidays).

Note: Delivery times are estimates and may vary depending on the destination country.

For specific locations, such as Thailand:

• Express Delivery (including customs clearance): 3-7 business days
• Standard Free Delivery (including customs clearance): 7-15 business days

Track Your Order Status

Express Delivery Tracking:
For express shipments, please use the tracking number provided to check the status on the carrier’s website (e.g., DHL, FedEx, etc.).

Standard Free Delivery Tracking: (*Only available in Thailand & Malaysia):
For standard delivery, please enter your tracking number (e.g., PL2024110400001 <- This number will be sent to your email) into the following link to view the latest updates. here

VAT & Duties

Some countries may be subject to VAT and customs duties once the package reaches its destination. You will be responsible for the payment of such import duties and taxes.

If you have any further questions regarding VAT and customer duties, please contact your local customs office for more information.