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FAQ
Shipping
How do I get free shipping on Jowua-life.com?
- Free shipping for orders of $100 or more.
- $15 for orders under $100.
Does Jowua have international shipping service?
Yes, we do.
Delivery Time : Currently arrives in 3 -7 business days.
- We process orders from Monday to Friday (excluding holidays).
- The estimated delivery date in checkout is based on your delivery address and the shipping option you’ve selected.
Return
How do I return a Jowua order?
To start the return process, please contact our Customer Support team
service@jowua-life.com
Please include the following information:
- Order number
- Proof of purchase
- Video or photo of the faulty product (if applicable)
- Complete delivery address
- Contact phone number
Do I need a receipt to return items at a Jowua store?
For orders placed on Jowua.com, you will not need a receipt to make a return in a Jowua store. However, you will need to provide your order number to receive a full refund to your original form of payment. You can find your order number in any of the emails we sent you about the order. Jowua Members also can find their order numbers in their order history on Jowua.com.
Warranty
How To register product for extended 4 YEAR or 100,000 MILES warranty?
Product Tutorials
Which LED Hub should I buy?
Click here to view more.
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Fast & Free delivery worldwide
Free delivery on orders over USD$120.
Orders are shipped at J+1 or J+2.
Satisfied or refunded
Satisfaction first! Return or exchange your Jowua purchase within 30 days.
Multi-Lingual Support
Support available through our Line: @jowua or via email.