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Return Policy
Jowua Return Policy
Satisfaction Guarantee: If you're not completely satisfied with your Jowua purchase, you may return or exchange the item within 30 days of receipt.
Return Conditions:
- Items must be returned in their original packaging, including all accessories, manuals, and documentation.
- The original shipping fee is non-refundable.
Return Process:
- Contact our Customer Support at service@jowua-life.com to initiate a return.
- Please provide:
- Order number
- Proof of purchase
- Video/photo of the faulty product (if applicable)
- Complete delivery address
- Contact telephone number
Refunds:
- Upon receipt of your return, we'll process it and issue a refund to your original payment method within 10 business days, notifying you via email.
- Full refunds are provided for faulty products. For non-faulty items, refunds exclude all shipping fees.
- Please note, shipping fees of any kind, whether to our return facilities our elsewhere, are the responsibility of the customer, unless the item is faulty.
- We do not cover any other incidental fees that occur with the return process
Faulty Product:
- Our products come with a one-year warranty from the date of purchase, extendable up to 4 years via product registration.
- For faulty products, please refer to our warranty page.
For further assistance, contact our Customer Support team at service@jowua-life.com.
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