Return Policy

Jowua Return Policy

Satisfaction Guarantee: If you're not completely satisfied with your Jowua purchase, you may return or exchange the item within 30 days of receipt.

Return Conditions:

• Items must be returned in their original packaging, including all accessories, manuals, and documentation.
• The original shipping fee is non-refundable.

Return Process:

1. Contact our Customer Support at service@jowua-life.com to initiate a return.
2. Please provide:
   • Order number
   • Proof of purchase
   • Video/photo of the faulty product (if applicable)
   • Complete delivery address
   • Contact telephone number

Refunds:

• Upon receipt of your return, we'll process it and issue a refund to your original payment method within 10 business days, notifying you via email.
• Full refunds are provided for faulty products. For non-faulty items, refunds exclude all shipping fees.
• Please note, shipping fees of any kind, whether to our return facilities or elsewhere, are the responsibility of the customer, unless the item is faulty.
• We do not cover any other incidental fees that occur with the return process

Faulty Product:

• Our products come with a one-year warranty from the date of purchase, extendable up to 4 years via product registration.
• For faulty products, please refer to our warranty page.

For further assistance, contact our Customer Support team at service@jowua-life.com.