Whats your refund policy for returns?

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Return Policy Jowua Return PolicySatisfaction Guarantee: If you're not completely satisfied with your Jowua purchase, you may return or exchange the item within 30 days of receipt.Return Conditions:Items must be returned in their original packaging, including all accessories, manuals, and documentation.The original shipping fee is non-refundable.Return Process:Contact our Customer Support at service@jowua-life.com to initiate a return.Please provide:Order numberProof of purchaseVideo/photo of the faulty product (if applicable)Complete delivery addressContact telephone numberRefunds:Upon receipt of your return, we'll process it and issue a refund to your original payment method within 10 business days, notifying you via email.Full refunds are provided for faulty products. For non-faulty items, refunds exclude all shipping fees.Please note, shipping fees of any kind, whether to our return facilities our elsewhere, are the responsibility of the customer, unless the item is faulty.We do not cover any other incidental fees that occur with the return processFaulty Product:Our products come with a one-year warranty from the date of purchase, extendable up to 4 years via product registration.For faulty products, please refer to our warranty page.For further assistance, contact our Customer Support team at service@jowua-life.com.

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